Edgar Cervantes / Android Authority
TL; Dr.
- Google Chromecast audio customers (2nd gen) and Chromecast face issues attributable to authentication error.
- Customers have tried a number of issues of downside fixing, however nothing works, whereas the brand new Chromecast fashions will not be affected.
- Google has not but acknowledged the issue, leaving unsafe customers of whether or not it’s an error or a call of finish of life not introduced.
Google’s second technology customers Chromecast And Chromecast audio gadgets face vital issues at the moment, with their gadgets that can’t launch any content material. The reviews have flooded Reddit and different boards, with pissed off customers who discover an error message that stops them from utilizing their gadgets.
The issue first received traction within the R/Googlehome Subnetdit, the place a number of customers shared their experiences of not with the ability to connect with their chromect (2nd gen). Different customers within the thread confirmed that they face the identical downside, with reviews from totally different international locations, which means that this isn’t an remoted downside.
Customers have tried strategies of frequent downside fixing (reset, manufacturing facility restoration, reinstallation of the Google Residence utility, the elimination of cache/knowledge and even testing totally different networks, however none of those steps appears to unravel the issue.
Some customers additionally report seeing one other variant of the issue with an error message that claims: “Non -reliable gadget: (title) can’t be verified. This could possibly be brought on by a firmware of out of date gadgets.” The error message solely offers an choice to shut the dialog field, which implies that customers are utterly blocked from the foundry. (H/T: 9to5google)
The issue appears solely to have an effect on the oldest Chromecast fashions, particularly the Chromecast and Chromecast second technology audio. In response to reviews, the latest fashions, corresponding to Chromecast (third technology) and Extremely Chromect, work with none downside.
Naturally, many customers are involved that Google has silently killed the assist for these oldest Chromecast fashions, successfully blocking them through the evening. Given the historical past of Google Solar merchandise with out a lot warning, this concern just isn’t utterly unjustified.
Nevertheless, in accordance with the character of the error message, it appears extra prone to be an error as a substitute of an intentional shutdown. If Google had deliberate to droop the assist, one would count on an official announcement, or at the least, a clearer message that explains that the gadgets had been not suitable. The writing of the “non -reliable gadget” error suggests some kind of firmware verification failure, which could possibly be resolved with an answer on the server facet.
We are going to replace this story if Google offers extra readability. In the meantime, tell us in the event you face the identical downside and when you have discovered an answer.
