Konecta, a specialist in buyer expertise (CX) and digital providers, has signed a three-year strategic alliance with Google Cloud.
This alliance strengthens Konecta’s management in delivering progressive buyer expertise options powered by synthetic intelligence, automation and cloud applied sciences.
This collaboration will allow Konecta to transition its 100,000-person workforce to Google Workspace, enhancing collaboration and productiveness throughout its world groups. As a licensed Google Cloud associate, Konecta will deploy Google Cloud’s Buyer Engagement Suite to its personal prospects to enhance their customer support operations. Moreover, by this partnership, as much as 500 Konecta engineers will turn out to be licensed in Google Cloud applied sciences, serving to to drive the event and deployment of next-generation AI options for purchasers.
By integrating Google Cloud’s AI capabilities into its choices, Konecta will improve its CX providers, serving to companies automate buyer interactions, create and deploy AI brokers utilizing Vertex AI, and ship extra personalised experiences.
Key advantages of the three-year partnership embody:
- AI-powered digital drive and enhanced CX optionsThe partnership accelerates the expansion of Konecta’s AI-powered Digital BU, which is devoted to delivering cutting-edge CX and Contact Middle as a Service (CCaS) options. Konecta and Google Cloud will collaborate on go-to-market (GTM) initiatives to introduce AI-powered providers that enhance buyer satisfaction, automate routine duties, and enhance operational effectivity.
- Superior CX choices with AI and CCaS integrationKonecta will combine AI and CCaS applied sciences into its CX choices, permitting corporations to leverage automated customer support options, AI brokers and personalised communication platforms. These superior options will rework the way in which corporations handle buyer interactions, enhancing outcomes and satisfaction.
- Licensed expertise in Google Cloud applied sciencesWith as much as 500 engineers licensed in Google Cloud applied sciences, Konecta will deliver a brand new degree of technical experience to its shoppers, making certain a seamless implementation of AI and CCaS options. This certification additional cements Konecta’s place as a trusted supplier of synthetic intelligence and cloud-based customer support options.
- Office modernization and world scalability:Over the following three years, Konecta will migrate its inside communications surroundings from 30,000 in the present day to greater than 100,000 workers sooner or later utilizing Google Workspace, enhancing collaboration, safety and productiveness throughout world groups. This transformation will allow Konecta’s workforce to raised serve prospects by offering sooner and extra agile responses to buyer wants.
Nourdine Bihmane, CEO of Konecta, mentioned: “This partnership with Google Cloud permits us to considerably improve our buyer expertise options with GenAI and automation. As a licensed Google Cloud supplier, we’re equipping our groups with the instruments and data to ship extra personalised, environment friendly and clever customer support operations. “This can be a essential step in our mission to guide the business in AI-powered experiences.”
Tara Brady, President of Google Cloud EMEA, mentioned: “At present’s shoppers demand sooner, extra knowledgeable and extra personalised interactions with the manufacturers they belief. Our strategic alliance with Konecta will allow its shoppers to offer superior customer support experiences and speed up their digital transformation. “Collectively, we assist corporations harness the facility of AI to realize significant enterprise outcomes.”
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