Microsoft warns that the Home windows 11 and Home windows 10 January 2025 cumulative updates might fail if Citrix Session Recording Agent (SRA) model 2411 is put in on the system.
As half of the present January 2025 Patch TuesdayMicrosoft launched the Home windows 11 KB5050009 and Home windows 10 KB5049981 updates to repair quite a few safety vulnerabilities, together with zero-day flaws.
The discharge notes for each updates warn that they might not set up on units with Citrix Session Recording Agent (SRA) model 2411 put in.
“Affected units can initially efficiently obtain and apply the January 2025 Home windows Safety Replace, for instance by means of the Home windows Replace web page in Settings,” the article reads. Help Bulletin KB5050009.
“Nevertheless, whenever you reboot the system to finish the replace set up, an error message seems with textual content much like ‘One thing did not go as deliberate.’ Don’t be concerned, ‘undo modifications’ seems.
“The system will return to the Home windows updates beforehand current on the system.”
Microsoft says this challenge ought to solely have an effect on a restricted variety of organizations, as SRA 2411 was launched in late November. Residence customers should not anticipated to be affected.
Citrix and Microsoft are working collectively to resolve this challenge, however within the meantime, Citrix has issued a assist bulletin containing a fundamental workaround.
“As a workaround, cease the Session Recording Monitoring service, set up the Microsoft safety replace, and allow the Session Recording Monitoring service,” explains the Citrix Help Bulletin.
Citrix says the January 2025 safety replace fails as a result of it can’t replace some drivers whereas Session Recording 2411 is put in.
To disable the Session Recording Monitoring service, comply with these steps:
- Go to the Service Administration Console by urgent Win + Rwriting companies.mscand urgent Get into.
- Scroll down till you see Citrix Session Recording Monitor Service.
- Proper click on on the service and choose Properties.
- Click on on the Cease button to cease the service and as soon as stopped set it to “Disabled” and press the OK button.
- Now you can set up the January Home windows updates.
- When the updates are put in, allow the service by repeating the steps above, however this time setting it to “Computerized” after which clicking on the Start button.
Citrix additionally shared steps to disable the service by way of PowerShell and the Home windows Command Immediate.
The most recent Home windows updates ought to now be put in and you may be protected in opposition to the newest safety vulnerabilities.
