Cisco Reside in Amsterdam was unimaginable in some ways, together with power and concentrate on AI and seize the chance. It was the higher a part of the agenda in every dialog and in every session, together with one which had the nice pleasure of delivering within the heart of the stage with Carlos Pereira, companion and chief architect, buyer expertise in Cisco.
Concentrate on worth
Certainly one of my key conclusions is that we must always not see AI as a magical resolution or the one resolution. As IT leaders, it’s crucial that we concentrate on providing business worth, in figuring out the use instances that make sense and can provide a return on funding.
And probably the most convincing use instances for AI is customer support, and I liked speaking about our viewers by a few of the enhancements we’ve got promoted in our personal Technical Help Heart (TAC), utilizing AI. They embrace self -service help with our AI assistant and the evaluation and remediation of predictive {hardware} failure, all completely automated!
Carlos intensified the rhythm that spoke to us by a few of the further use instances that we’ve got recognized in CX, together with the usage of AI of Agentic to permit hyper-automatized provide and the protection of continually increasing cyber threats. He supplied data on the extra dangers that the usage of AI can introduce their infrastructure and mitigate them. And an important information on how to verify to realize the ROI. You possibly can entry video repetition and presentation of our session, Speed up the methods of modernization and execution of the infrastructure for AI now!
As well as, the remaining recorded periods of Cisco Reside in Amsterdam might be printed in The library on request For March 3. Be sure you mark the positioning and meet up with the recorded periods you’ve gotten misplaced.
My deepest gratitude
I wish to lengthen a honest because of all those that made Cisco Reside 2025 in Amsterdam an unforgettable occasion. This contains our shoppers, companions, audio system and Cisco consumer expertise and Cisco groups. His enthusiasm, presence and steady feedback encourage us to proceed innovating and proceed “going past.”
Thanks for being a part of this journey. I hope to proceed our collaboration whereas we kind collectively to the way forward for expertise. Share your ideas concerning the occasion within the feedback part under!
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