Zendesk ticket administration helps companies present environment friendly and efficient buyer assist. Ticket administration options can determine high-priority points resembling web site outages, assign tickets to the suitable brokers, and even analyze ticket knowledge to identify tendencies.
A ticket administration template for Zendesk permits companies to answer points promptly, resolve them appropriately, and determine alternatives for enchancment. This improves the shopper expertise and makes your corporation extra environment friendly.
Extra advantages:
- Ticket monitoring from creation to decision. Detailed ticket histories give brokers visibility into earlier communications and troubleshooting steps.
- Gather buyer suggestions by way of post-resolution surveys. This suggestions helps determine areas of enchancment and alternatives to enhance the shopper expertise.
- Corporations can use ticketing knowledge to determine the most typical issues and make modifications to the method or product to scale back future requests.
Including an AI chatbot to Zendesk ticket administration creates a seamless, automated expertise. He Kore.ai XO Platform It is open and agnostic, which means you may combine it with any system, together with Zendesk.
Under is a information on how you can get began:
Join a Kore.ai account
Step one is Join an account on the Kore.ai XO platform.
When you’re logged in, choose ‘New App’ to start out constructing your bot.
Begin your new utility undertaking with both of the 2 alternatives supplied: Automation AI and Contact Heart AI. As soon as you’ve got chosen, choose “Customized Settings” and comply with the directions to create your bot.
Navigate to {the marketplace} and arrange Zendesk
Choose ‘integrations’ from the dropdown menu. From there, you may configure Zendesk, together with directions and authorization.
Choose the person subdomain by following the directions on the Zendesk authorization tab.
Add your person e-mail and API token present in your Zendesk Admin Heart.
Create a ticket
Within the Kore.ai workspace, navigate to Digital Assistant > Dialogs > Create Ticket. Right here you may automate the creation of a ticket or incident.
Take a look at your Kore.ai integration
Click on “Take a look at” within the high proper nook of your display screen. You’ll be given the choice to pick a voice or chat dialog to check the flows.
For this instance we’ll deal with the chat dialog. As soon as chosen and your chatbot seems, ask it to create a ticket. You possibly can even simply kind “CreateTicket”.
Enter an outline and select the precedence for the ticket. The AI ​​will routinely create a Zendesk ticket for you.
Verify that your ticket integration is working
When you’re logged in to Zendesk, you can see open tickets created by Kore.ai. Be happy to execute duties resembling view, create and delete, simply and effectively from a unified platform.
