Meta ‘software program replace difficulty’ has been damaging Quest headsets for weeks

Meta up to date a be aware concerning the prime of your Quest help web site say {that a} “software program replace difficulty” has been bricking the Quest 2, Quest 3, and Quest 3S headsets. The corporate writes that whereas “most” folks can now use their headphones usually, it’s “actively working to resolve the problem for all customers.”

That Meta now says it is engaged on a repair “for all customers” could also be excellent news for Quest 2 and three. house owners who’ve reported that Meta wouldn’t restore or exchange their headphones as a result of they have been out of guarantee. Some reddit customers say The corporate emailed affirmation that they have been receiving out-of-warranty service for the problem, and a neighborhood supervisor on the Meta help discussion board wrote in an replace yesterday that Meta buyer help “ought to have new directions on learn how to assist customers now.”

Aim printed on December 6 that there have been software program replace points affecting “some new Quest 3S units,” however didn’t point out the Quest 2 or 3 headset or what software program model was concerned, both on the time or in an earlier model of the brand new message on the positioning. help that UploadVR reported this week. The corporate introduced on December 9 that it was releasing its most up-to-date replaceMeta Quest v71, which provides options similar to a revamped digital desktop show connection technique and keyboard pass-through help in digital environments.