FACEPALM: In case you are the proud proprietor of a 2024 first -line Samsung sound bar, it’s doubtless that you just had a reasonably troublesome week. The corporate has admitted {that a} shit software program replace has managed to bark “sure” fashions of the sound bar line final yr, turning them into pisapapeles.
Affirmation comes immediately from Jim Kiczek, audio head at Samsung Electronics America. In a press release on the sting, Kiczek known as It’s an “software program replace error” that hit among the firm’s 2024 sound bars. He says that Samsung now gives free repairs for all affected items, whatever the state of the assure.
For a context, the studies started to flood final week on the HW-Q990D sound bar of Samsung, which goes loopy after a firmware replace. The house owners complained that, though these premium methods lit, they frozen on the EARC TV entrance. Then they turned utterly insensitive and separated from the Samsung Smartthings utility. No quantity of reset or reset might relive them.
The issue shouldn’t be restricted to Q990D. There are various data In the neighborhood boards of Samsung, Reddit and Avsforum on the HW-Q800D and HW-S801D fashions that endure the identical vacation spot.
These studies additionally point out that Samsung buyer didn’t have a solution. All they mentioned was that the issue had been despatched to the assure workforce and that they have been ready for a solution.
What makes this example significantly painful is {that a} easy software program patch doesn’t appear to repair this time. Plainly these brick bars require bodily repairs to return to life.
The error firmware replace brought on by all this audio anguish appears to be model 1020.7. Lots of Samsung’s excessive -end sound bars have been configured to put in it robotically, so the issue prolonged as shortly in a number of nations equivalent to the USA, Austria, Malaysia and past.
For these with Samsung audio system who work, the council is instantly deactivating automated updates for now.
Whereas software program birds happen, it’s nonetheless a nasty situation for many who wasted within the spectacular alignment of Samsung’s 2024 sound bar, equivalent to effectively reviewed Q990D. As a substitute of a sound of theatrical high quality, they get costly silence.
