Face palm: Some Samsung telephone house owners are livid over a dropping streak. The Korean tech big not too long ago launched an replace that bricked a number of fashions. Complaints started pouring in on boards and social media websites shortly after the replace was launched.
On Wednesday Samsung pushed an replace that broke a number of older Galaxy machine fashions, together with most of the Galaxy S10 sequence, Galaxy Observe 10, Galaxy M51, and Galaxy A90. It seems to be an virtually world drawback, with confirmed circumstances in Korea, the US, Singapore, Australia, Belgium, France, Indonesia, the Philippines and Germany.
Reddit customers report that the defective replace put their telephones in a steady boot loop. A tough reset has no impact and the cycle resumes when the telephone is turned on once more. Actually, all makes an attempt to interrupt the loop have failed, apart from performing a manufacturing unit reset. Whereas some customers are okay with this, others remorse not having an up-to-date backup.
“I actually need my photographs,” one Redditor wrote, illustrating the significance of repeatedly backing up your knowledge.
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Whereas some customers in South Korea have reported {that a} go to to a restore store fastened The issue with out deleting your knowledge, clients within the US have hit a brick wall with customer support, no pun meant.
“I talked to Samsung Care US on their Twitter they usually instructed me they’re engaged on a repair however haven’t got an ETA,” mentioned one Reddit consumer. “After I talked about that Samsung Korea can present an answer, they mentioned they cannot touch upon what different areas are doing.”
Not commenting on different areas’ actions is all effectively and good, however that wasn’t the consumer’s level. I wasn’t asking for feedback. It was a suggestion for the US assist staff to contact their Korean counterpart and learn the way they resolved the difficulty.
Samsung has reportedly fastened the software program defect and reissued the replace. Nevertheless, that does not do a lot good for individuals who cannot restart their telephones. The one answer for now could be to do a manufacturing unit reset, restore a backup (when you have one), after which obtain the patched replace.
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After all, Samsung’s PR machine is making an attempt to downplay the difficulty, telling Ars Technica it is conscious of the issue, to not point out that it solely impacts “a restricted quantity” of units.
“We’re conscious {that a} restricted variety of Galaxy smartphones operating Android 12 are regularly rebooting throughout an replace to the newest model of the SmartThings app.”
The spokesperson’s assertion additionally signifies that the issue will not be within the Android core. An replace to the SmartThings app prompted the error. SmartThings is proprietary software program developed in-house to manage different Samsung dwelling home equipment, akin to televisions. The app comes pre-installed on most Galaxy units, so even customers who’ve by no means used it would expertise the error.
This admission prompted some to marvel if they need to ever belief Samsung upgrades once more and even bothers to shell out greater than $1,000 for a flagship telephone.
“(Seven) years of updates appear much less necessary as I proceed to learn tales like this,” wrote Redditor Bassexpander. “My subsequent telephone will in all probability be a 1 12 months outdated used midranger. Why would I spend tons of cash on a flagship that occurs to be bricked or has a {hardware} flaw found in 3 or 4 years?”
Actually, this bug solely impacts older units operating Andriod 12. For those who’re on Android 13 or later, you are in all probability secure, at the very least till the following device-breaking bug seems in just a few years.
Picture credit score: Petras Gagilas
