The Dallas Cowboys, an iconic NFL franchise, improve buyer expertise and collaboration with Webex Contact Heart, Webex Suite and Cisco Units.
The Dallas Cowboys, a globally acknowledged sports activities franchise with a wealthy historical past and quite a few accolades, are usually not solely champions on the sphere but in addition off it, because of their dedication to innovation. Powered by Webex and Cisco, the Cowboys are main the way in which in enhancing collaboration and the fan expertise, incorporating innovation as a core model worth. Key figures within the group, together with the Chief Data Officer, Director of Ticketing and Director of IT, have shared their insights on how these applied sciences are integral to their operations.
The Star, the Cowboys’ state-of-the-art campus in Frisco, Texas, serves because the hub for franchise operations and fan engagement. This distinctive facility, together with AT&T Stadium, is seamlessly related through Webex and Cisco, enabling environment friendly collaboration between company staff and enhancing the fan expertise. The expertise helps a number of capabilities, from ticket gross sales to customer support, making certain followers obtain top-notch help.
Webex Contact Heart performs an important function within the Cowboys’ customer support technique, offering a complete answer that improves agent productiveness and buyer interactions. The simplicity of the platform and its integration with Cowboys’ CRM system permits brokers to effectively deal with calls and personalize interactions, considerably enhancing the general buyer expertise. This integration is significant to sustaining excessive ranges of service and operational effectivity.
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AT&T Stadium, a venue for varied occasions along with soccer, advantages from Webex Contact Heart’s dynamic routing capabilities, making certain clients are shortly related to the best brokers. This reduces ready instances and hurries up the method, enhancing the client expertise. The Cowboys are additionally exploring AI capabilities inside Webex to additional enhance effectivity and deal with necessary conversations.
Webex Suite, with its AI-powered collaboration instruments, helps the Cowboys’ hybrid work surroundings, enabling seamless communication and coordination between totally different areas. Options like background noise elimination and real-time captions improve the assembly expertise, making certain all contributors stay engaged and productive. The cloud-based nature of the suite makes it simple for the group to remain related, whether or not at The Star, on the street or throughout coaching camps.
Cisco collaboration units and the Management Hub administration portal are an integral a part of the Cowboys’ operations, offering dependable communication instruments and centralized administration of their expertise stack. Occasions like TechCon, the Cowboys’ inside convention, have been elevated by means of Webex Occasions, showcasing the group’s newest expertise options and fascinating attendees with interactive instruments like Slido. Because the Cowboys proceed to embrace improvements in AI-powered collaboration and buyer expertise, they continue to be assured in Cisco’s potential to supply safe, dependable, and scalable options for the long run.
Webex Contact Heart has a major impression on ticketing by streamlining the method and making certain followers obtain well timed and correct details about their purchases. This effectivity extends to visitor companies, the place the platform’s strong options allow speedy decision of queries and points, enhancing general satisfaction. The combination of Webex Contact Heart with the Cowboys’ present techniques permits for seamless information circulation, giving brokers the knowledge they should provide personalised service. Because of this, the Cowboys are in a position to keep a excessive stage of service, making certain each interplay with followers is constructive and memorable.
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