This isn’t talked about in the issue description, however since I’ve seen it earlier than, I am going to guess the issue.
Does this hub use a USB-A port to hook up with the pc? And does the included cable have USB-A connectors on each ends? In that case, then you will have a hub that does not meet some very basic USB specs, and by utilizing a unique cable (one which presumably follows the USB specs), the system crashes and there’s no longer a knowledge connection.
If my assumption is appropriate, I see two choices.
First, proceed utilizing the hub with the included cable. It would suck to make use of the unique cable if it is too brief to your tastes or no matter, however since they selected to “do their very own factor” they made your life rather less nice.
Second, throw away the hub that was constructed damaged and get a brand new one constructed by somebody who is aware of how one can comply with USB specs. This may occasionally appear a bit excessive, however by not following USB specs they created a fireplace threat. Some individuals have fought with me about this, claiming that I am being hyperbolic or hallucinating, however the USB specification was written because it was to keep away from what’s a fireplace hazard, even when that hazard is small.
If the cable to the hub is related as I imagine, then you might be connecting the Vbus contacts between two USB-A connectors. Which means if the cable is used for something apart from connecting this hub, it may create a excessive present situation by way of the small wires within the cable and warmth the plastic insulation to the purpose of burning.
There are USB-A to USB-A cables that meet USB specs, however they aren’t usually accessible from retailers; They’re present in specialty shops for host-to-host communications somewhat than host-to-peripheral communications. An essential element about how these cables meet the specs is that they don’t join Vbus or D+/- contacts, and people contacts are essential for connecting peripherals like a hub.
There may be USB-A to USB-A gadgets They appear to be cables however inside there are some digital elements for networking two computer systems or one thing, not for connecting a hub or peripheral.
I can solely speculate on how the cable you will have is wired, and I’ve already made an assumption which will make any hypothesis moot. My greatest guess with the data supplied is that your cable and hub don’t comply with the USB specs, so it is going to be troublesome to discover a new cable with the USB-C connector that works, and should you one way or the other discover a cable that works along with your hub , there may be additionally a threat of fireside.
If my assumption above is wrong, please replace the issue description with extra particulars concerning the hub and cable, as a lot additional progress will should be made to find an answer.
